How does it work?
The LocalTradeDeals Promise
Nothing is more important to us than treating our customers
well. If you ever feel like LocalTradeDeals let you down, give us a call and well
return your purchase.
General information
What is LocalTradeDeals?
Each day, LocalTradeDeals features an unbeatable deal on
the best stuff to do, see, eat, and buy in your chosen city. By promising businesses
a minimum number of customers, we get discounts you won’t find anywhere else. We
call it "group buying power!"
I like todays deal - how do I
get it?
Just click "Buy Now" before the offer ends. If the minimum
number of people signs up, we’ll charge your card and send you a link to print your
coupon. If not enough people buy, no one gets it (and you won’t be charged), so
invite your friends, work colleagues, neighbours and family to make sure you get
the deal. Work together to live in your city for less!
What happens if the deal doesn’t
reach its required minimum number of purchasers?
If not enough people sign up, then the deal is cancelled,
and you won’t be charged. Better luck next time! So if you really want the deal,
be sure to tell your friends and family.
Do I need to make use of my deal
the same day I buy it?
Quite the contrary, though most coupons have an expiration
date.
I bought a deal - how do I use
it?
Once you’re charged, you’ll receive an e-mail with a link
to sign in and print your voucher. It has redemption instructions and the location
on it! The best option however is to print your coupon through the My Orders
tab, accessible by clicking My Account in the top right corner once you are logged
in.
Can I buy a LocalTradeDeals as
a gift for someone else?
Yes. We communicate with all the businesses that we work
with that coupons can be gifted, and unless the fine print specifically states otherwise.
Is LocalTradeDealssafe?
YES. Your credit card number is transmitted by SSL directly
to a secure electronic vault. At no time is your credit card information stored
on our servers.
My reward credits
Why should I recommend a friend?
The chance of a deal having enough participants increases
with every new user that joins LocalTradeDeals. Therefore you should invite as many
of your friends as possible, so that you have the greatest chance of getting your
favourite deal. If you already have an account with us every time someone you have
recommended buys their first deal, we will reward you with £6.
How can I recommend a friend
to LocalTradeDeals?
There are many opportunities to recommend a friend to LocalTradeDeals.
On every deal you can find a link, which you can use to send invitations to friends
using Twitter, Facebook or Email. On your personal Recommendation page, you can
find your personal reference link, which you can post anywhere on the internet to
get people to join up.
I haven’t received my reward
credit!
Your friend needs to create an account for the first time
and have purchased their first deal within 7 days of the referral. Your reward will
appear as delayed: if after seven days the deal they bought has not been cancelled
or withdrawn, and your friend’s payment went through successfully, we will credit
your account with £6, and your next deal will cost £6 less!
How long is the credit valid
for?
Your credit is valid for a whole six months. Keep this in
mind!
How can I spend my credit?
You can use your credit on any deal with us, and you redeem it on the payment
page. If your credit is worth more than the cost of the deal because you have been
recommending lots of friends, then whatever is left over can be redeemed on your
next deal. So be sure to tick the box to use your credit when you checkout.
My purchase
My account
I can’t log into my account.
If your email address is not recognised, you will have to
register to purchase a deal.
I can’t remember my password...
The forgotten password link will send an
email to your email address with a link to reset your password, but there can be
a short time-lag before you receive this email.
My voucher
I haven’t received my voucher!
Vouchers are only emailed out once the deal you bought is
closed – that is when the countdown on the website elapses.
However, due to rising Internet security standards, vouchers
are sometimes flagged as spam. In this case, your voucher could have been redirected
to your Junk Mail folder or your mail provider may have rejected it altogether.
To avoid this, be sure to add LocalTradeDeals to your Safe Senders list in your
contacts.
Your voucher can be accessed by logging in to your LocalTradeDeals
account. Once logged in, the My Account button displays a menu, which includes My
Orders. The My Orders tab holds all the vouchers you ever purchased from LocalTradeDeals.
From there onwards, click the link for the relevant voucher, print and go!
Can I return a voucher?
Returns are handled on a case-by-case basis. Within the
limits of reason, we’ll do what it takes to make you happy. Unless there is something
wrong with the purchase, we are generally unable to offer refunds after one week
from the purchase date.
If I don’t use the full value
of the LocalTradeDeals in one visit, can I use the remainder later?
NO. Unless otherwise stated you do not receive store credit
or cash back for whatever you don’t use.
Can I combine my LocalTradeDeals
with other offers or specials?
NO, unless explicitly stated otherwise on the voucher.
Where is LocalTradeDeals based?
29 Glamorgan Road, Kingston upon Thames, Surrey KT1 4HS
08450526850